If you have a question that is not answered in this FAQ section, then please contact us.
FAQ Table of Contents
PADDLE INFORMATION
- How do I determine the length of my paddle?
- What are the lengths available?
- What is a paddle spec?
- If a paddle is out of stock, how long does it usually take to order from your supplier?
ORDER
PAYMENT
SHIPPING
- How much does it cost to ship?
- What is the turn around time or delivery time after an order is placed?
- Is pick up available?
REPAIRS / REPLACEMENTS / WARRANTY
- I lost my IDBF sticker on the paddle, where can I get another one?
- If my paddle is faulty or needs replacement, what can I do?
- What are your Warranty / Terms and Conditions?
GENERAL
- Do you set up stores at regattas?
- Do you offer team discounts?
- What products do you sell?
- Is it safe to use my credit card?
PADDLE INFORMATION
Q How do I determine
the length of my paddle?
A Here is a detailed article on how to measure the length of
your paddle: sizing
up your paddle
Q What
are the lengths available?
A
| Paddle Lengths | Equivalent in cms |
|
|
|
|
|
|
|
|
|
|
|
|
Q What
is a paddle spec?
A In an effort to standardise equipment ,the IDBF has created
a rigorous specification for paddle manufacturers. Manufacturers submit the
paddle to the IDBF for approval and then may add the IDBF mark and specification
number to the paddle. The current paddle spec is 202A. Only 202A paddlers may
be used in national and international competition. If you think you ever might
paddle at that level make sure you buy 202A paddles. DBV only sells the most
current specification paddles.
Q If
a paddle is out of stock, how long does it usually take to order from your supplier?
A We allow for 4 – 6weeks for delivery, though most of
the time we have most of the paddles available.
ORDER
Q How
do I change anything to do with my order?
A Please email sales@dbv.com.au
or just reply to any of the emails you have recieved on your order.
PAYMENT
Q What
types of payments do you accept?
A We accept cheques and money orders, credit card (VISA and
MasterCard only) and Direct Bank Deposit or EFT to DBV bank account.
SHIPPING
Q How
much does it cost to ship?
A All costs are approximate below and we deliver all over Australia
using Fastway Couriers and Auspost. You will be quoted exact costs after an
online order is processed (through email update and online), before any commitment
or payment is required.
All product weights can be found in the product listing.
Normal Delivery:
| Postcode | up to 175g |
176g - 399g |
400g - 6Kg |
6.001Kg - 9Kg |
9.001Kg and above |
|
$10.50 |
$18.00 |
$21.50 |
$40.00 |
|
|
$13.50 |
$26.00 |
$40.00 |
$50.00 |
|
|
$15.50 |
$23.50 |
$35.00 |
$45.00 |
quote |
|
$17.50 |
$29.50 |
$48.50 |
$68.50 |
|
|
$30.50 |
$42.50 |
$70.00 |
$95.00 |
|
International: No sorry we do not do international shipping at this time.
Q What
is the turn around time or delivery time after an order is placed?
A
| Postcode |
|
|
|
|
10-15 working days |
|
10-14 working days |
|
12-15 working days |
|
14-21 working days |
Express Delivery Estimated Time Frames:
| Postcode |
|
|
|
|
4-7 working days |
|
6-9 working days |
|
7-10 working days) |
|
10-12 working days |
Q Is pick
up available?
A Yes, our office is located in Epping. Please call us on (02)
8004 3567 before coming as we do not keep any stock in our office.
REPAIRS, REPLACEMENTS, WARRANTY
Q I lost
my IDBF sticker on the paddle, where can I get another one?
A We can supply you with a new IDBF sticker for a fee. You
can order one by emailing us at sales@dbv.com.au
Q If
my paddle is faulty or needs replacement, what can I do?
A Simply fill out a repair
/ replacement form and submit it to us. We will contact with further details.
Q What
are your Warranty / Terms and Conditions?
A Apex Durablade paddles comes with a 3 year warranty. All
other paddles come with a 12 month warranty. See our terms
and conditions.
GENERAL
Q Do
you set up stores at regattas?
A No we don’t. Our online store DBV.com.au
is our store that is available 24 hours a day, 7 days a week.
Q Do
you offer team discounts?
A We do offer club deals where if you purchase 10 paddles,
you will get 1 FREE paddle. This is currently only available for Apex Durablades.
For more information and a quote, please send us an email at sales@dbv.com.au
Q What
products do you sell?
A We offer the following products:
- Apex paddling products
- Bracsa paddles
- Burnwater paddling products
- Genesis paddle bags
- G-Power paddling products
- Land & Ocean paddles
- Merlin Gear
- Proline paddling accessories
- RAAB paddles
- Simon River Sports paddles
- ZRE paddling products and accessories
We specialise in fulfilling large orders and work closely with a non-profit organisations such as Dragons Abreast. We are pleased to partner with them to offergreat deals for their memebers.
Q Is
it safe to use my credit card?
A Yes. It is completely safe to use your credit card. DBV.com.au
uses one of the most secure online shopping services on the net. DBV.com.au
makes credit card purchases simple and safe with one SSL-secure password.
